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Angela Kane

Endorsements

Harry Seepaul
“Angela has exceptional business insights. The kind of leader people go to for advice and counsel.”
— Harry Seepaul Director, guestservices at old Government House Hotel
See all 42

Angela Kane

Customer Service Rep. at HEA-Employment.com
Las Vegas, NV
branchout.com/Angela.Kane

Summary

Over fifteen years experience in customer service and management. I am responsible for overseeing the customer service operations of HEA and acts as a direct point of contact for customers and members. I ensure that our customer’s and member's are assisted properly and that all their questions and concerns are addressed. I will work with our customers and members directly in order to provide timely responses to questions about the goods and services offered, or to take care of complaints. The vehicle of communication can be by telephone, e-mail, snail mail, fax, the internet or in person. I have been with HEA since 1998 and hold a Bachelor's Degree, cum laude, from Westmont College in Business Administration and Management.

Specialties

Customer service, job search, home business, telecommuting, work at home, recruiting and career advice.

Work History

HEA 2005 - Present

Senior Customer Service Rep.

Oversee customer support department. Answer emails and phones to respond to orders, general customer inquires, invoice questions, and customer complaints.

PRIMARY RESPONSIBILITIES:
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recommend process improvements.
HEA 2001 - 2005

Customer Service Representative

Answer emails and phones to respond to orders, general customer inquires, invoice questions, and customer complaints.

PRIMARY RESPONSIBILITIES:
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
HEA 1998 - 2001

Research Analyst

Gather statistical data on competitors and examining prices, sales, and methods of marketing and distribution. Analyze data on past sales to predict future sales. Devise methods and procedures for obtaining the data they need by designing surveys to assess consumer preferences.

PRIMARY RESPONSIBILITIES:
- Search employment opportunities and information.
- Assist in developing research and undertaking analysis across a range of products.
- Conduct supplier and industry assessments, identifying and evaluating potential suppliers.
- Produce data to support product and/or business development.
- Assist with business plan development.

Education

Santa Barbara City College 1999

AA

Market Research
Westmont College 1997

BA

Business Administration and Management